| Contact Center Quality Analyst II Job Description |
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| The following is a full job description for Contact Center Quality Analyst II. Here are the requirements and responsibilities for Contact Center Quality Analyst II along with statistics. If after reading this page you determine that Contact Center Quality Analyst II is not the position you are looking for, you may want to try one of these similar titles: Contact Center Traffic and Scheduling Analyst II, Contact Center Quality Analyst III, Contact Center Quality Analyst I, Contact Center Manager, Contact Center Director, SVP of Contact Center Operations, Contact Center Senior Manager, Contact Center Traffic and Scheduling Analyst III, Contact Center Scheduler I |
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| Requirements and Responsibilities For Contact Center Quality Analyst II |
| Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements training programs. Works with other internal teams to define quality metrics, standards, and processes. May recommend and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. |
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| Also referred to as: Call Center Quality Monitoring Analyst II, Contact Center Quality Assurance Analyst II, Contact Center Quality Assurance Auditor II |
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| Similar Jobs: Contact Center Traffic and Scheduling Analyst II, Contact Center Quality Analyst III, Contact Center Quality Analyst I, Contact Center Manager, Contact Center Director, SVP of Contact Center Operations, Contact Center Senior Manager, Contact Center Traffic and Scheduling Analyst III, Contact Center Scheduler I |
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| Level of Education: Contact Center Quality Analyst II Salaries with an Associate's Degree, Contact Center Quality Analyst II Salaries with a Bachelor's Degree, Contact Center Quality Analyst II Salaries with a Master's Degree or MBA, Contact Center Quality Analyst II Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
