| Contact Center Quality Senior Manager Job Description |
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| The following is a full job description for Contact Center Quality Senior Manager. Here are the requirements and responsibilities for Contact Center Quality Senior Manager along with statistics. If after reading this page you determine that Contact Center Quality Senior Manager is not the position you are looking for, you may want to try one of these similar titles: Contact Center Senior Manager, Contact Center Manager, Contact Center Traffic and Scheduling Manager, Contact Center Director, Contact Center Quality Manager, Inbound Contact Center Manager, SVP of Contact Center Operations, Inbound Contact Center Senior Supervisor, Contact Center Quality Analyst III |
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| Requirements and Responsibilities For Contact Center Quality Senior Manager |
| Manages contact center quality assurance programs. Develops policies and procedures that improve the quality of inbound and outbound customer interactions. Establishes quality standards governing customer interactions and implements monitoring programs. Defines performance metrics and quality goals that continuously improve customer satisfaction and call center performance. Designs training programs and process enhancements to correct quality issues. Typically requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. |
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| Also referred to as: Call Center Quality Senior Manager, Contact Center Quality Assurance Senior Manager |
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| Similar Jobs: Contact Center Senior Manager, Contact Center Manager, Contact Center Traffic and Scheduling Manager, Contact Center Director, Contact Center Quality Manager, Inbound Contact Center Manager, SVP of Contact Center Operations, Inbound Contact Center Senior Supervisor, Contact Center Quality Analyst III |
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| Level of Education: Contact Center Quality Senior Manager Salaries with No Diploma, Contact Center Quality Senior Manager Salaries with a High School Diploma or Technical Certificate, Contact Center Quality Senior Manager Salaries with an Associate's Degree, Contact Center Quality Senior Manager Salaries with a Bachelor's Degree, Contact Center Quality Senior Manager Salaries with a Master's Degree or MBA, Contact Center Quality Senior Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
