| Contact Center Scheduling Supervisor Job Description |
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| The following is a full job description for Contact Center Scheduling Supervisor. Here are the requirements and responsibilities for Contact Center Scheduling Supervisor along with statistics. If after reading this page you determine that Contact Center Scheduling Supervisor is not the position you are looking for, you may want to try one of these similar titles: Contact Center Traffic and Scheduling Supervisor, Contact Center Traffic and Scheduling Analyst III, Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Manager, Inbound Contact Center Senior Supervisor, Inbound Contact Center Supervisor, Contact Center Supervisor, Contact Center Scheduler I, Outbound Contact Center Supervisor |
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| Requirements and Responsibilities For Contact Center Scheduling Supervisor |
| Leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
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| Also referred to as: Call Center Scheduling Supervisor, Contact Center Agent and Resources Scheduling Supervisor, Customer Service Center Forecasting/Optimization Supervisor, Workforce Management and Scheduling Supervisor |
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| Similar Jobs: Contact Center Traffic and Scheduling Supervisor, Contact Center Traffic and Scheduling Analyst III, Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Manager, Inbound Contact Center Senior Supervisor, Inbound Contact Center Supervisor, Contact Center Supervisor, Contact Center Scheduler I, Outbound Contact Center Supervisor |
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| Level of Education: Contact Center Scheduling Supervisor Salaries with a High School Diploma or Technical Certificate, Contact Center Scheduling Supervisor Salaries with an Associate's Degree, Contact Center Scheduling Supervisor Salaries with a Bachelor's Degree, Contact Center Scheduling Supervisor Salaries with a Master's Degree or MBA, Contact Center Scheduling Supervisor Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
