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Customer Service Supervisor Job Description
The following is a full job description for Customer Service Supervisor. Here are the requirements and responsibilities for Customer Service Supervisor along with statistics. If after reading this page you determine that Customer Service Supervisor is not the position you are looking for, you may want to try one of these similar titles: Annuities Customer Service Supervisor, Customer Service Senior Manager, Customer Service Manager, Technical Customer Support Supervisor, Customer Service Representative IV, Customer Service Representative I, Customer Service Representative II, Customer Service Team Leader, Customer Service Representative III
Requirements and Responsibilities For Customer Service Supervisor
Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
 
Also referred to as: Customer Care Supervisor, Customer Service and Support Supervisor
Similar Jobs:  Annuities Customer Service Supervisor, Customer Service Senior Manager, Customer Service Manager, Technical Customer Support Supervisor, Customer Service Representative IV, Customer Service Representative I, Customer Service Representative II, Customer Service Team Leader, Customer Service Representative III
Level of Education:  Customer Service Supervisor Salaries with an Associate's Degree, Customer Service Supervisor Salaries with a Bachelor's Degree, Customer Service Supervisor Salaries with a Master's Degree or MBA, Customer Service Supervisor Salaries with a JD, MD, PhD or Equivalent
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation
Job Statistics
Years of Experience Education Level
0-12-55-1010-1515+
No diplomaHigh SchoolAssociate's/CertificateBachelor'sMaster'sDoctorate
Company Size Industry
<100100-500500-10001000-75007500-15,00015K-50k50k+0%5%10%15%20%25%30%35%40%
Retail & WholesaleBusiness ServicesTelecomFinancial ServicesMFG Durable0%5%10%15%20%25%
Most Popular Cities for Customer Service Supervisor