| Customer Success Manager Job Description |
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| The following is a full job description for Customer Success Manager. Here are the requirements and responsibilities for Customer Success Manager along with statistics. If after reading this page you determine that Customer Success Manager is not the position you are looking for, you may want to try one of these similar titles: Customer Success Senior Manager, Customer Success Director, Customer Success Supervisor, Customer Success Associate I, Customer Success Associate II, Customer Success Associate III, Customer Success Associate IV, Customer Success Associate V, VP of Customer Success |
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| Requirements and Responsibilities For Customer Success Manager |
| Manages and oversees the daily activities of a customer success function, ensuring customers successfully leverage the organization's products and services to achieve their business objectives. Implements strategies and processes that deliver consistent customer satisfaction to facilitate long-term relationships and promote retention. Ensures that onboarding processes are precisely executed to facilitate smooth product adoption and build a strong customer relationship foundation. Collects and responds to feedback with focused support for identified customer needs and challenges. Builds teams of customer advocates with product training, coaching, and skill development to enhance customer engagements. Collaborates with sales, product development, and other customer-facing functions to deliver solutions and tools. Acts as the voice of the customer with internal teams to provide solutions, product enhancements, and other actions to ensure customer success. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
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| Also referred to as: Customer Success Manager (CSM), Customer Success/Onboarding Manager |
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| Similar Jobs: Customer Success Senior Manager, Customer Success Director, Customer Success Supervisor, Customer Success Associate I, Customer Success Associate II, Customer Success Associate III, Customer Success Associate IV, Customer Success Associate V, VP of Customer Success |
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| Level of Education: Customer Success Manager Salaries with No Diploma, Customer Success Manager Salaries with a High School Diploma or Technical Certificate, Customer Success Manager Salaries with an Associate's Degree, Customer Success Manager Salaries with a Bachelor's Degree, Customer Success Manager Salaries with a Master's Degree or MBA, Customer Success Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
