| Executive Response Specialist Job Description |
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| The following is a full job description for Executive Response Specialist. Here are the requirements and responsibilities for Executive Response Specialist along with statistics. If after reading this page you determine that Executive Response Specialist is not the position you are looking for, you may want to try one of these similar titles: Emergency Response Planning Specialist, Cyber Incident Response Specialist IV, Cyber Incident Response Specialist I, Cyber Incident Response Specialist II, Cyber Incident Response Specialist III, Executive Assistant IV, Executive Assistant Supervisor, Executive Assistant Manager, Executive Assistant III |
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| Requirements and Responsibilities For Executive Response Specialist |
| Provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience. |
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| Also referred to as: Customer Service Escalation Specialist, Service Complaint Response Specialist |
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| Similar Jobs: Emergency Response Planning Specialist, Cyber Incident Response Specialist IV, Cyber Incident Response Specialist I, Cyber Incident Response Specialist II, Cyber Incident Response Specialist III, Executive Assistant IV, Executive Assistant Supervisor, Executive Assistant Manager, Executive Assistant III |
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| Level of Education: Executive Response Specialist Salaries with an Associate's Degree, Executive Response Specialist Salaries with a Bachelor's Degree, Executive Response Specialist Salaries with a Master's Degree or MBA, Executive Response Specialist Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
