| Help Desk Director Job Description |
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| The following is a full job description for Help Desk Director. Here are the requirements and responsibilities for Help Desk Director along with statistics. If after reading this page you determine that Help Desk Director is not the position you are looking for, you may want to try one of these similar titles: Help Desk Manager, Help Desk Senior Manager, Help Desk Supervisor, Help Desk Senior Supervisor, Help Desk Support Specialist II, Help Desk Support Specialist I, Help Desk Support Specialist III, Help Desk Support Specialist IV, Front Desk Supervisor |
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| Requirements and Responsibilities For Help Desk Director |
| Directs and oversees all aspects of an organization's technical help desk. Provides mentoring and leadership to the team. Develops and optimizes processes to achieve service level requirements and performance goals. Establishes policies and procedures that produce high-quality service to internal customers. Identifies and implements help desk systems and tools to identify, document, track, and resolve reported problems. Reviews key metrics to analyze the help desk performance and identify problem areas. Manages resource planning and decision-making. Aligns help desk activities and initiatives to support and enhance the objectives of the organization. May require a bachelor's degree. Typically reports to senior/top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. |
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| Also referred to as: IT Help Desk Director, IT Service Desk Director, IT Support Desk Director, User Support Help Desk Director |
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| Similar Jobs: Help Desk Manager, Help Desk Senior Manager, Help Desk Supervisor, Help Desk Senior Supervisor, Help Desk Support Specialist II, Help Desk Support Specialist I, Help Desk Support Specialist III, Help Desk Support Specialist IV, Front Desk Supervisor |
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| Level of Education: Help Desk Director Salaries with No Diploma, Help Desk Director Salaries with a High School Diploma or Technical Certificate, Help Desk Director Salaries with an Associate's Degree, Help Desk Director Salaries with a Bachelor's Degree, Help Desk Director Salaries with a Master's Degree or MBA, Help Desk Director Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
