| Product Complaint Manager Job Description |
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| The following is a full job description for Product Complaint Manager. Here are the requirements and responsibilities for Product Complaint Manager along with statistics. If after reading this page you determine that Product Complaint Manager is not the position you are looking for, you may want to try one of these similar titles: Product Complaint Senior Manager, Product Complaint Supervisor, Scrum Product Ownership Manager, Product Management Manager, Product Complaint Specialist I, Product Complaint Specialist II, Product Complaint Specialist III, Product Complaint Specialist IV, Product Development Manager |
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| Requirements and Responsibilities For Product Complaint Manager |
| Manages the team that handles the intake, triage, investigation, and reporting of product complaints. Oversees and reviews investigation findings to ensure the appropriate risk classification is assigned and ensures compliance with regulatory agencies. Analyzes data and reviews recommendations and solutions based on the investigation's findings. Performs data analysis on complaint trends to proactively detect signals and provide solutions. Maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the organization's complaint handling procedure. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
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| Also referred to as: Product Monitoring Manager, Product Quality and Compliance Manager |
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| Similar Jobs: Product Complaint Senior Manager, Product Complaint Supervisor, Scrum Product Ownership Manager, Product Management Manager, Product Complaint Specialist I, Product Complaint Specialist II, Product Complaint Specialist III, Product Complaint Specialist IV, Product Development Manager |
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| Level of Education: Product Complaint Manager Salaries with No Diploma, Product Complaint Manager Salaries with a High School Diploma or Technical Certificate, Product Complaint Manager Salaries with an Associate's Degree, Product Complaint Manager Salaries with a Bachelor's Degree, Product Complaint Manager Salaries with a Master's Degree or MBA, Product Complaint Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
