| Patient Relations Representative Job Description |
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| The following is a full job description for Patient Relations Representative. Here are the requirements and responsibilities for Patient Relations Representative along with statistics. If after reading this page you determine that Patient Relations Representative is not the position you are looking for, you may want to try one of these similar titles: Public Relations Specialist I, Public Relations Specialist II, Public Relations Specialist III, Patient Relations Supervisor, Patient Relations Manager, Public Relations Specialist IV, Public Relations Director, Public Relations Manager, VP of Public Relations |
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| Requirements and Responsibilities For Patient Relations Representative |
| Acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. May participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. |
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| Also referred to as: Patient Representative, Patient Support Representative |
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| Similar Jobs: Public Relations Specialist I, Public Relations Specialist II, Public Relations Specialist III, Patient Relations Supervisor, Patient Relations Manager, Public Relations Specialist IV, Public Relations Director, Public Relations Manager, VP of Public Relations |
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| Level of Education: Patient Relations Representative Salaries with a High School Diploma or Technical Certificate, Patient Relations Representative Salaries with an Associate's Degree, Patient Relations Representative Salaries with a Bachelor's Degree, Patient Relations Representative Salaries with a Master's Degree or MBA, Patient Relations Representative Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Edu., Gov't. & Nonprofit, Healthcare | |
