| Provider Services Director Job Description |
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| The following is a full job description for Provider Services Director. Here are the requirements and responsibilities for Provider Services Director along with statistics. If after reading this page you determine that Provider Services Director is not the position you are looking for, you may want to try one of these similar titles: Provider Services Manager, Provider Services Supervisor, Provider Services Representative II, Provider Services Representative III, Provider Services Representative I, Legal Services Director, Provider Network Director, Provider Relations Director, Provider Systems Director |
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| Requirements and Responsibilities For Provider Services Director |
| Directs customer service activities to healthcare providers within the network in alignment with organizational procedures and standards. Develops and improves policies and procedures to resolve provider inquiries regarding benefits, claims, and services. Analyzes the causes of provider inquiries and issues to identify areas for service improvement. Develops customer service strategies to improve service efficiency and control costs. Oversees and reviews provider inquiry volumes to manage staff and ensure timely responses. Requires a bachelor's degree. Typically reports to senior management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. |
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| Also referred to as: Healthcare Provider Services Director, Provider Network Services Director |
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| Similar Jobs: Provider Services Manager, Provider Services Supervisor, Provider Services Representative II, Provider Services Representative III, Provider Services Representative I, Legal Services Director, Provider Network Director, Provider Relations Director, Provider Systems Director |
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| Level of Education: Provider Services Director Salaries with No Diploma, Provider Services Director Salaries with a High School Diploma or Technical Certificate, Provider Services Director Salaries with an Associate's Degree, Provider Services Director Salaries with a Bachelor's Degree, Provider Services Director Salaries with a Master's Degree or MBA, Provider Services Director Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Edu., Gov't. & Nonprofit, Healthcare, Insurance | |
